Fox & Owl Consulting delivers more than just one on one support to organizational leaders; we are also skilled in delivering workshops and customized training sessions to teams looking to grow a variety of skill sets. Here is an overview of our areas of expertise, to help you determine your own business needs:
Serving client throughout British Columbia and Alberta, Fox & Owl primarily specializes in succession planning, call centre management, customer experience strategy, and leadership development.
Whether you're a large company or a family-owned business, succession planning is essential.
We can offer you an affordable opportunity to put a plan into action to give you peace of mind for yourself, your team, and your organization. Everyone leaves their job at some point, so it's better to be prepared.
Are you a new, emerging, or experienced leader? In any case, there is always room to develop and grow as leaders.
Our consultants have over 40 years of combined leadership experience, and hold Masters of Leadership degrees. We are excited to share our knowledge and experience with leaders at all levels!
Has your organization used Customer Journey Mapping to document all scenarios that exist for your customers as they interact with your company?
Have you identified the key interaction points that gather the Voice of the Customer (VOC)? If you answered no, you are not alone. Let Fox & Owl work with you to improve your customer relationships.
We combined these two concepts, as they are closely connected in every work environment. We have a proven track record in
enhancing team cultures that will result in improved employee engagement. Fox & Owl can help to determine how to build on existing successes and boost engagement initiatives to create a unique employee culture that will fit your group.
Implementing change the right way is something every organization should aspire to in order to bolster employee buy-in, and deliver the change on time and on budget.
When you get it right, the results follow. When you get it wrong, adoption of the change can be a long, hard-won journey. We can offer you a plan to assist you in ensuring your change leadership process goes more smoothly through the incorporation of the Prosci ADKAR® (Awareness, Desire, Knowledge, Ability, Reinforcement) Model.
Contact Centre Management
Have you outgrown your current contact centre solution? Whether you are setting up a new call centre or wanting to make improvements to your current contact centre, Fox & Owl can assist with everything from new system selection to post implementation sustainment and all the process adjustments required to ensure a successful contact centre team.
We also work with independent consultants who specialize in the following subject areas (available upon request):
Myers-Briggs Type Indicator® (MBTI®) personality inventory
Leading employees with mental health disorders