Serving clients on Vancouver Island and across Canada, the partners at Fox & Owl are subject matter experts in leadership coaching, leadership development, team-building, call centre management, customer experience strategy, succession planning and change management.
Are you a new, emerging, or experienced leader? In any case, there is always room to develop and grow.
Leaders are learners... and we never run out of skills to learn when we lead.
Our consultants have over 40 years of combined leadership experience, and hold Masters of Leadership degrees. We are excited to share our knowledge and experience with leaders at all levels!
Leadership is a demanding career path, and sometimes we need coaching to help us to navigate the challenges our positions present. Leadership coaching can be a powerful training tool to help organizational leaders at all stages in their career to access the leadership skills within themselves to maximize performance. The coaching relationship will pave the way for leaders to sharpen their skills to adeptly lead teams and achieve specific personal, professional and organizational goals.
We combined these two concepts, as they are closely connected in every work environment. We have a proven track record in enhancing team cultures that will result in improved employee engagement. Fox & Owl can help to determine how to build on existing successes and boost engagement initiatives to create the right employee culture that will fit your group.
With thousands of hours of classroom hours, we are experienced in delivering training to leaders at all levels. We can customize workshops to fit your organization's culture and learning needs. Some of the more recent content we've developed include goal-setting, end of year performance conversations, how to deliver feedback, succession planning, and employee coaching conversations. We are well-equipped to create engaging in-person or virtual training to give your leaders the tools and techniques they need to succeed.
Has your organization used Customer Journey Mapping to document all scenarios that exist for your customers as they interact with your company?
Have you identified the key interaction points that gather the Voice of the Customer (VOC)? If you answered no, you are not alone. Let Fox & Owl work with you to improve your customer relationships.