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November 17, 2015

Having trouble solving a problem at work? Action plan not delivering the desired result? Most leaders will simply adjust the actions on their action plan in hopes of creating a new result. Often this does not work. This is because the problem may lie within the problem solver, or at least how they a...

November 8, 2015

When I first entered contact centre management 15 years ago, I learned about something called the 3 rights philosophy of leading a team. It is quite simple, but a good reminder of the role of a team leader.

It goes like this:

Every team member has the right to 3 things…

  1. The right to understand the...

November 7, 2015

Welcome to Leadership Rescue from Fox & Owl Consulting. We are glad you are taking the time to check us out. View our “about us” page to learn more about who we are. The quick version is this…we are two people who have been friends for over three decades and share a passion for leadership. We have e...

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Nanaimo * Vancouver * Victoria