Fox & Owl Consulting is a small, hard-working leadership training and consulting partnership based on beautiful Vancouver Island in Nanaimo.  Our consultants deliver training, coaching, and consulting in leadership development, team culture development, and customer experience. Our cost effective and time-saving approach will offer organizations the external expertise they've been searching for.


The idea for Fox & Owl Consulting was conceived over the course of the past ten years, as Melissa and Dave were inspired by a number of impactful leaders. Having been exposed to these leadership mentors early in their respective management careers inevitably led to a dynamic partnership. Their proven track records have laid the foundation for their leadership expertise.

We offer organizations an affordable opportunity for external guidance and expertise to elevate team leadership capacity and team dynamics. Our consulting and training services can be the time-saving and cost-effective solution for your company.


With the knowledge that organizations are no longer static, but are volatile, uncertain, complex and ambiguous (VUCA), Fox & Owl Consulting approaches each client relationship with a focus on discovery and collaboration to determine the best way forward to produce actionable solutions to workplace challenges. 

Melissa Ketler

Co-Founder - Consultant - Trainer - Coach - Facilitator

Having over 20 years of progressive leadership experience, Melissa is passionate about sharing her knowledge and experience with others looking for some leadership support. In 2016, Melissa completed a Master of Arts in Leadership degree from Royal Roads University, publishing a thesis on organizational succession planning. She also holds the Prosci Change Management Certification, which incorporates the ADKAR® model. Most recently, Melissa has completed Coaching out of the Box training, and is currently completing her Flow Certified Coach training.

Her versatility is unique, having led teams in a variety of industries including healthcare, event fundraising, customer contact centres, recruitment, hospitality,  research, technology, communications, and sales & marketing. Her leadership abilities were developed early on as an English Teacher and Theatre Director.

For the past 10 years, she has specialized in the development of creating high-functioning and effective teams, while striving to model the way. She has spent the past few years as the Manager of Leadership & Organizational Development within a complex healthcare environment. Her focus on culture, leadership development, organizational solutions, and employee engagement through a systems lens has proven highly successful in her leadership career. Melissa has successfully led large teams in for-profit, non-profit, public, private, and unionized environments.

She is adept in navigating socio-political environments and coaching leaders to explore new possibilities. Having both a business and fine arts background, Melissa offers a unique and creative approach that makes her brand of leadership distinctive from the rest.


Co-Founder - Consultant - Trainer - Coach - Facilitator

David has spent the past 30 years of his career in various leadership positions, with 17 years leading various contact centres.  David began his contact centre career in the outsourced technical support environment where he aided the launch of a new site in B.C. growing from 30 to 1500 employees. He progressed to Service Delivery Manager where he was responsible for 300 employees, before moving to Saint John, New Brunswick where he launched another new location as Site Manager, and finally as Senior Business Manager working out of his new home in Calgary, Alberta. David then joined the energy industry  accepting the position of Operations Manager for ENMAX Energy where he spent 8 years, responsible for their contact centre operations team. After moving to Vancouver Island in 2016, David joined a local tech start-up  for 1 year as the Manager of Customer Experience. In September of 2017 David rejoined the energy industry accepting the position of Sr. Manager Contact Centre Operations with BC Hydro.

David completed a Master of Arts in Leadership from Royal Roads University in 2017and is looking forward to further researching the field of organizational leadership, which remains a passion for him. His personal mission is to develop a new breed of smart leaders who can balance the needs of their organization with the needs of individuals, through the proper application of leadership and systems thinking. He strongly believes that organizations can achieve true business success, while still providing a meaningful work environment for their employees.


David has a proven track record  of delivering success both within unionized and non-unionized environments. David’s professionalism, coupled with a healthy sense of humour, makes him approachable. David looks forward to sharing his expertise with organizations, both large and small, to create business success and healthy work environments.